Commercial Téléphonique & Prospection.

Telephone Sales & Prospecting — in-house professional module

The Commercial Téléphonique & Prospection programme prepares students for careers in the Retail & Sales sector. The training is delivered at Enerlab Academy in Asnières-sur-Seine, 15 minutes from central Paris.

Level—

Duration1 year

FormatWork-study · Initial

Volume800 h

RecognitionRNCP title

Programme overview

Over one year, through work-study (apprenticeship or professionalisation contract) or initial training, the curriculum combines theoretical instruction, hands-on workshop sessions, and company placements. Work-study programmes are fully funded by the employer (OPCO), with a regulated minimum monthly salary.

Upon completion, graduates enter the job market rapidly thanks to Enerlab Academy's network of over 500 partner companies in the Île-de-France region, or continue into further education.

Programme objectives

Goals of the programme:

Master telephone sales techniques
Develop a compelling sales pitch
Handle objections and turn refusals into opportunities
Optimise prospecting techniques
Meet and exceed commercial targets

Admission & prerequisites

Required prerequisites and selection procedure:

Baccalauréat level or commercial experience
Strong verbal communication and interpersonal skills
Drive and motivation for sales and target-driven work
Resilience under pressure and perseverance
Application by file and motivational test

Detailed programme

Detailed teaching content:

Module	Year 1	Coef.
Techniques de vente par téléphone	45h	5
Prospection et prise de rendez-vous	35h	4
Argumentation et traitement des objections	30h	4
Outils CRM et suivi commercial	30h	3
Communication et écoute active	25h	3
Connaissance des produits et marchés	25h	3
Droit commercial et RGPD	20h	2
Mises en situation et stage	55h	5

Skills acquired

Operational skills developed:

Career outcomes

Direct access to qualified positions on the market.

Telephone advisor / telesales representative Commercial prospecting officer Inside sales representative Customer development agent Telephone team supervisor

Salaries & sectors

Average gross annual salary

Junior (0–2 years)

24 000 – 28 000 € / year

Experienced (3–5 years)

28 000 – 33 000 € / year

Senior (5+ years)

38 000 – 48 000 € / year

Sources: APEC, France Travail, INSEE 2024 — gross annual salaries in Île-de-France.

Hiring sectors

Retail chains (Carrefour, Leclerc, Auchan)

Specialized retail (Decathlon, Fnac, Boulanger)

E-commerce (Amazon, Cdiscount, Showroomprive)

B2B services (field & inside sales)

Telemarketing & customer relation centers

Luxury brands (LVMH, Kering, Richemont)

Banking & insurance (branch & advisory)

Import-export & international trading

Sessions 2026-2027

Fall intake

September 2026 start

Applications until 30 Sept 2026 · late entry until 30 Nov 2026

Winter intake

18 January 2027 start

Enrolments until 31 Jan 2027 (or until seats fill) · late entry until 28 Feb 2027

Commercial Téléphonique & Prospection.