SAV Maintenance & Relation Client.

After-Sales Service, Maintenance & Customer Relations — in-house professional module

The SAV Maintenance & Relation Client programme prepares students for careers in the Electrical & Industrial sector. The training is delivered at Enerlab Academy in Asnières-sur-Seine, 15 minutes from central Paris.

Level—

Duration1 year

FormatWork-study · Initial

Volume800 h

RecognitionRNCP title

Programme overview

Over one year, through work-study (apprenticeship or professionalisation contract) or initial training, the curriculum combines theoretical instruction, hands-on workshop sessions, and company placements. Work-study programmes are fully funded by the employer (OPCO), with a regulated minimum monthly salary.

Upon completion, graduates enter the job market rapidly thanks to Enerlab Academy's network of over 500 partner companies in the Île-de-France region, or continue into further education.

Programme objectives

Goals of the programme:

Master customer service techniques
Handle complaints and disputes effectively
Develop negotiation skills
Use customer relationship management tools
Optimise customer satisfaction and loyalty

Admission & prerequisites

Required prerequisites and selection procedure:

Baccalauréat level or equivalent professional experience
Good written and verbal communication skills
Service mindset and strong listening skills
Basic IT proficiency
Application by file and motivational interview

Detailed programme

Detailed teaching content:

Module	Year 1	Coef.
Techniques de service après-vente	40h	4
Gestion des réclamations et litiges	35h	4
Communication client multicanale	30h	3
Outils CRM et ticketing	35h	3
Maintenance de premier niveau	40h	4
Diagnostic et résolution de pannes	35h	4
Gestion de la qualité et indicateurs SAV	25h	3
Mise en situation professionnelle et stage	55h	5

Skills acquired

Operational skills developed:

Career outcomes

Direct access to qualified positions on the market.

After-sales service advisor Customer support technician Claims and complaints manager Customer relations officer Customer service manager

Salaries & sectors

Average gross annual salary

Junior (0–2 years)

24 000 – 28 000 € / year

Experienced (3–5 years)

28 000 – 33 000 € / year

Senior (5+ years)

38 000 – 48 000 € / year

Sources: APEC, France Travail, INSEE 2024 — gross annual salaries in Île-de-France.

Hiring sectors

IT Services Companies

Telecom operators (Orange, SFR, Free, Bouygues)

EDF, Enedis, GRDF (energy & distribution)

Electrical contractors (construction, industry)

Industrial maintenance (automotive, aerospace)

Industry 4.0 — automation & robotics

Cybersecurity (CERT, SOC, audit)

Renewable energies (solar, wind, hydro)

Sessions 2026-2027

Fall intake

September 2026 start

Applications until 30 Sept 2026 · late entry until 30 Nov 2026

Winter intake

18 January 2027 start

Enrolments until 31 Jan 2027 (or until seats fill) · late entry until 28 Feb 2027

SAV Maintenance & Relation Client.