Seconde Pro Métiers de la Relation Client.

Customer Relations Professions — vocational pathway (pre-Baccalaureate year)

The Seconde Pro Métiers de la Relation Client is a secondary-level vocational qualification preparing students for careers in the Commerce & Sales sector. The programme is delivered at Enerlab Academy in Asnières-sur-Seine, 15 minutes from central Paris.

LevelSeconde

Duration1 year

FormatWork-study · Initial

Volume800 h

RecognitionRNCP title

Programme overview

Over one year, through work-study (apprenticeship or professionalisation contract) or initial training, the curriculum combines lectures, hands-on workshops, and in-company placements/projects. Work-study arrangements are fully funded by the employer (OPCO), with a minimum statutory monthly salary guaranteed.

Upon completion, graduates enter the job market quickly thanks to Enerlab Academy's network of over 500 partner companies in the Île-de-France region, or go on to pursue higher education.

Programme objectives

Goals of the programme:

Discover the range of customer relations careers
Acquire the fundamentals of professional communication
Develop interpersonal and relational skills
Prepare for entry into Bac Pro MCV or a Reception pathway
Learn customer reception and sales techniques

Admission & prerequisites

Required prerequisites and selection procedure:

After completing Year 10 (classe de 3ème)
Genuine interest in customer-facing roles
Strong communication skills
Admission by application and motivational interview

Detailed programme

Detailed teaching content:

Module	Year 1	Year 2	Coef.
Communication et relation client	Français Langue vivante Arts appliqués	Communication professionnelle Techniques d'accueil Gestion des réclamations	—
Commerce et vente	Mathématiques Histoire-Géographie	Découverte de l'entreprise Environnement économique Techniques de vente	—
Organisation et gestion	Mathématiques Prévention-Santé-Environnement	Organisation du travail Gestion administrative Outils numériques	—
Découverte professionnelle	EPS Arts appliqués	Découverte des métiers Projet personnel d'orientation Visites d'entreprises	—

Skills acquired

Operational skills developed:

Career outcomes

Direct access to qualified positions on the market.

Progression to Bac Pro MCV or a Reception pathway Sales Assistant Reception Agent Retail Sales Adviser Customer Service Agent

Salaries & sectors

Average gross annual salary

Junior (0–2 years)

19 000 – 22 000 € / year

Experienced (3–5 years)

22 000 – 26 000 € / year

Senior (5+ years)

28 000 – 35 000 € / year

Sources: APEC, France Travail, INSEE 2024 — gross annual salaries in Île-de-France.

Hiring sectors

Retail chains (Carrefour, Leclerc, Auchan)

Specialized retail (Decathlon, Fnac, Boulanger)

E-commerce (Amazon, Cdiscount, Showroomprive)

B2B services (field & inside sales)

Telemarketing & customer relation centers

Luxury brands (LVMH, Kering, Richemont)

Banking & insurance (branch & advisory)

Import-export & international trading

Sessions 2026-2027

Fall intake

September 2026 start

Applications until 30 Sept 2026 · late entry until 30 Nov 2026

Winter intake

18 January 2027 start

Enrolments until 31 Jan 2027 (or until seats fill) · late entry until 28 Feb 2027

Seconde Pro Métiers de la Relation Client.